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Your Appointment

You’ll book your appointment online and while you do, you’ll be asked a few questions so we can start to get to know you and what you are looking for before you even get to us. Budget, initial thoughts on ideal style (although they often change) and timescale are all super important in helping us to bring you and your dream dress together.

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​Upon arriving at Rivers and working from the information you have provided us, we will have some styles already in mind for you to try, however you are free to browse the entire collection and choose whichever styles you like to try on.

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​Once you have selected all the dresses you want to try and while your guests get comfortable in the viewing area, we will be with you helping you in and out of the gowns. ​With each dress you try, we listen to your feedback. We encourage you to tell us what you like and what you are not so keen on with each dress, allowing us throughout your appointment to act on your feedback and do our best to match you with “The One”.

Buying Your Dress

Once you have fallen in love with your dream dress, a 50% deposit of the total amount is required to generate the order. The remainder will be due when your gown is delivered to our store.


Once your gown has been delivered to our store we will contact you to arrange your first fitting appointment.

Fitting

Once your gown has arrived in store, we will unpack, thoroughly check and steam your dress. We will call you to let you know it has arrived and invite you back for your first fitting. 

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Once your dress has arrived in store, in the unlikely event that there are any issues, our designers give a two week window to raise these, so it’s of the utmost importance you come to collect your dress within two weeks of it arriving to us.
 

When you come into store you will try your dress on and check your gown over and then pay the remaining balance. Once this is done, the dress is yours to take
away! Should any alterations be required, we will arrange for you to come back with your dress to meet with our In-House seamstress. They will work with you to achieve your perfect fit, taking your dress away but working to your timescale, having it back to you in plenty of time for your big day.

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